Programs and Policies

Our Satisfaction Guarantee

We ultimately want you to be happy with every purchase you make with Engles, but sometimes things don’t quite look the same in your home as they did in our showroom. If you are not satisfied with the new furniture you purchase, you may return it within 7 days of the original delivery for a full credit or refund. The furniture must be in original showroom condition and free of any odors. Special orders may not be returned or exchanged.

Terms and Conditions

Read Terms and Conditions

IMPORTANT DELIVERY INFORMATION

  1. Your merchandise will generally be delivered between 8:15 am and 5:00 pm amid a 2-3 hour time window.
  2. Our Delivery Office will contact you the evening before between 5:00 pm and 6:00 pm to give you an approximate time frame for delivery.
  3. To avoid accidents in your home, please remove all pictures, plaques, mirrors, loose rugs and any breakable items from the entrance and hallways that will be used by the delivery crew.
  4. Traffic delays, difficult deliveries, bad weather, and other situations may delay our arrival time at your home. We will call you if we expect to arrive outside of our estimated time period. If you must leave the house unexpectedly, please call our Delivery Office so we can notify the delivery driver.
  5. It is your responsibility to be home when your merchandise is scheduled for delivery. In case of your absence due to an emergency, please call the store. If no one is home or able to accept delivery, you will need to contact us to pickup the merchandise at our store or to reschedule for the next time we are in your area.
  6. Delivery service is available within normal delivery area for $99.00. Special trips and deliveries outside our normal delivery area are available for $5.00 per mile one way.
  7. The delivery team can move existing furniture on your premise on a piece by piece case with prior arrangements.

Or you can donate to one of the following local donation organizations:
Salvation Army, 269-9704 – South Coast Hospice, 269-9611.

These donation centers do not accept major stains or tears on furniture; they will give out donation slips for tax purposes and are non-profit organizations. Engles Furniture’s delivery crew can move haul away pieces to another room in your home until one of these organizations can make pick up arrangements.

* Due to the concern for the safety of Engles Employees, personnel at Engles Furniture cannot participate in deliveries or customer load outs that may be deemed hazardous or unsafe.

CUSTOMER PICK UP INFORMATION

Engles Furniture, Inc. provides delivery to most areas and will deliver outside area for a normal fee. We would like to offer some suggestions as a reminder if you are going to transport items: Use an enclosed vehicle, bring good rope to tie items in, bring blankets to protect items (especially for glass), do not bend mattress as this may cause permanent damage, mattress handles are designed for positioning only and not carrying the mattress. Engles Furniture, Inc. will not be responsible for damage that may occur in your transporting of items.

COD POLICY

The COD amount may be paid by check or cash. The delivery team will provide you with a receipt. Bankcard payment must be called into the store prior to delivery. Payment must be made or arranged prior to delivery, or drivers will not be able to leave merchandise.

30-DAY PRICE GUARANTEE

If within 30 days of your purchase, the same merchandise (made by the same manufacturer) is stocked, displayed and advertised within Engles trade area for less, Engles will credit your account the difference; provided, however the customer agrees to purchase from Engles on same terms and conditions as required by competitor’s said advertisement. This does not apply to as-is, or floor sampled merchandise. Delivery fees and level of service will be considered when comparing terms and conditions.

ENGLES FULL YEAR LIMITED WARRANTY

Engles warrants this item to be free from manufacturing defects in materials and workmanship under normal use for a given period of one year from the effective date of delivery. Should any defect develop, the item brought will be repaired or replaced at no charge to you, based on our determination. This remedy is buyer’s sole and exclusive remedy. This warranty is void if Engles deems that said damage was caused intentionally by abuse, negligence, or by accident. In as much as upholstered fabrics are not guaranteed by the mills or factories, we do not guarantee fabric by ware, fading, color-fastness, or any damage caused by any cleaning process. For service out of Engles normal delivery area, the customer is required to return said items to Engles or Engles will send replacement parts, within the warranty period to the customer. In the event legal action is taken regarding this contract, the prevailing party shall recover in addition to all other relief, reasonable attorney fees and costs.

 

Privacy Policy

Read Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To ask for ratings and reviews of services or products

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.

We do not use an SSL certificate
• We do not need an SSL because this website does not accomodate online transactions.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Keep track of advertisements and provide customer information

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• Via Email
Can change your personal information:
• By emailing us

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

englesfurniture.com
2079 Sherman Avenue
North Bend, OR 97459
United States
engles@englesfurniture.com
541.756.1123

Last Edited on 2017-02-19